Frequently Asked Questions
Want to know more about Halus Ayurvedic? Look no further.
HALUS AYURVEDIC
What language do you offer assistance in?
We are always happy to assist you in English, as this is the official language of our company. However, our team is also well-versed in Malay language and Bahasa Indonesia.
Where is your company, and where are your products made?
Halus Holistik Pte Ltd is the exclusive sole distributor for Halus Ayurvedic. Our offices are located in Singapore & Indonesia. Our botanical herbs are sourced regionally and internationally but are handcrafted and formulated in Singapore.
I would love to collaborate with Halus Ayurvedic or be a stockist.
Wonderful! We are humbled and delighted to explore opportunities with you. For all collaborations/wholesale enquiries, kindly write to us at: productcreatives@halusayurvedic.store.
I would like to feature your brand. How do I get in touch?
Thank you for considering us to be part of your amazing platform! Kindly write to us at: getintouch@halusayurvedic.store.
Do you accept orders for ‘Corporate Gifts’ ?
Absolutely! Of course, it all depends on the time frame, the order quantities and if there are special requests like boxes, labels, cards. Kindly write to us at getintouch@halusayurvedic.store and let us know your requirements and we will be in touch.
OUR PRODUCTS
Are your products 100% natural?
Yes. Our products are free from any synthetic ingredients. They are plant-based or vegan, alcohol-free, 100% free from preservatives and artificial colourings or fragrances and some of our botanical herbs come from organic farms. Our products are kind to humans and kind to earth.We focus on small production which means we strive to maintain the purity and quality of our products.
How do I know when my products will expire?
Generally, our products have up to 2 years shelf life when unopened. When it comes to using the products after opening, the packaging provides information on the estimated expiry date. Our products typically last for up to 1.5 years from the time of opening, as indicated “Use By: (dd/mm/yyyy)” at the back label of each product. It’s worth noting that there may be a slight change in product texture, scent and colour because of the herb’s natural behaviour towards environmental exposure or stressors once the bottle has been opened.Do store oils in a cool, dark place and away from direct sunlight. Keep the lid or screw cap close and tight at all times to prevent oxidation.
I reordered a product and noticed there is a slight change in the smell/colour/texture. Why is that so?
Natural and pure oils do not have preservatives, they come in their natural state. Slight variant does not affect or does not mean that product quality or efficacy is affected. Unless, the product when received has a sticky and plasticky smell, this is a good indication that the oil is no longer safe for use. If this were to happen, please notify us via email at productcreatives@halusayurvedic.store within 72 hours upon receiving your order.
What to include in your email:
- Order number, your full name and contact number
- Picture of the product
- Video on the product to show the quality of oil
- A short write up to describe your concern about the oil
By including all of the above into your email to us will greatly assist us in our investigation. We will be in touch with you within 7 working days (Singapore Time Zone).
We aim to provide you with the best quality and we hope none of this is to occur.
Can I use your products during pregnancy?
Absolutely! Our products are unequivocally safe for use during pregnancy. We assure you that our products are formulated to cater to your unique needs with the utmost care and precision. However, it is important that you read the back label on usage suggestions and/or visit our website for full product safety and care.
*We advocate seeking advice from your trusted physician if you have any reservations about using specific products.
*Our products are for external use only and are formulated to offer support to your overall health and well-being. They are not made to be ‘the solution’ to any health issues.
What skin types are your products suitable for?
Our products are crafted to bring pure comfort to any skin type in any situation. With our diligent research and meticulous formulation, we have successfully minimized the risk of any possible irritations.
For ultra-sensitive skin (of all ages), we recommend to start with ‘Anyar Massage Oil’ first because we keep eczema-prone skin in mind when we design its formula. It is the gentlest formulation among all of our product range.
Nevertheless, we strongly encourage you to perform a ‘Patch Test’ first to ensure safety and check for potential allergies.
How to do a ‘Patch Test’:
- Apply 1 drop of oil on the bend of elbow, twice daily for 7 days. Discontinue if any reaction occurs.
- Otherwise, you may opt to purchase our product samples (2g or 5g) first before committing into purchasing the full sized bottle.
How often will we expect new product launches?
We are always researching, developing and testing new clean and Ayurvedic-inspired formulas.
To be the first in the know, simply subscribe to our mailing list and telegram to receive the latest updates.
Click below:
Do you accept ‘Custom Order’?
At the moment, we do not accept any ‘custom order’ for special craft oils. You may still write in your special request via email at productcreatives@halusayurvedic.store. Our R&D team is always in the look-out for ideas and inspirations, if your request is achievable based on our current capacity and capabilities, we are happy to fulfill you with your special ‘custom order’.
Thank you for your trust in us!
DELIVERY & SHIPPING
What are my delivery/shipping options?
For local (Singapore)orders, there are three options you can choose from:
- Standard delivery within 7 working days (excluding weekends and public holidays) – SGD6
- Same-day delivery* – SGD15
- Free delivery for orders above SGD120
*Subject to stock availability. We will notify you via Whatsapp/SMS.
We strive to provide a seamless shopping experience for all of our valued customers.
We guarantee that your purchase will be delivered to your doorstep.
In the event of unexpectedly high order volumes or seasonal farming (harvesting), our processing time may be delayed, and we apologize for any inconvenience it may cause.Our team will be in touch with you should there be any expected and/or unexpected delay.
Rest assured that we are working diligently to minimize any disruptions and to fulfill your requests as per the normal schedule or time frame.
Are you able to ship your products internationally?
We aim to ship globally; however, every country has their own restrictions.
If you require shipping outside of Singapore, kindly write to us at support@halusayurvedic.store to obtain the shipping rates.
Currently, we are able to deliver to many countries in SEA, United Arab Emirates (UAE), United Kingdom (UK) and Germany.
Please note that all orders outside Singapore are subject to local customs fees, taxes, tariffs, or duties.
I did not receive my order, what can I do?
In case your order is delayed or missing, please notify us via support@halusayurvedic.store.Our company is not held responsible for missing, lost, stolen packages or damages done after the package is delivered at your doorstep.
Should there be any request to leave the package at your office, or reception/lobby and any places which have a risk of the package getting stolen or missing, our company will not be liable for any loss package.
Our company is not responsible for the safety of the package after the delivery process has been completed by both local and international carrier-handlers.
How can I check the status of my order?
Thank you for placing an order with us! We are pleased to inform you that you will receive a confirmation email as soon as your order is placed. Additionally, we will keep you informed every step of the way. You’ll get a personal notification once your order is on its way and a follow-up email once it’s been delivered.
We understand that you are excited to receive your order and we prioritize your needs above all else. If you ever need to know more information about your order along the way, don’t hesitate to reach out via email at support@halusayurvedic.store. Rest assured, we will do our best to respond to your queries within a reasonable time frame of 72 hours.
What should I do if I receive the wrong product?
Please notify us via email at support@halusayurvedic.store within 48 hours of receiving the order so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item/s you received.
RETURN/EXCHANGE
Can I exchange, return and/or refund my purchase?
We apologize, but currently, we do not offer exchanges and/or returns.
All sales are final.
Thank you for your kind understanding.
I’ve done an ‘allergy patch test’ and your product is not suitable for me. Can I exchange, return and/or refund my purchase?
We are sorry that our product is not compatible with you. Unfortunately, we are not able to foresee such circumstances despite the intensive R&D our team has done to ensure our products can suit (almost) everybody.
We understand circumstances like yours may occur, therefore we have samples available for purchase to allow customers to try and experience our products before committing to a full-sized bottle.
We hope for your kind understanding that we are not able to offer an exchange, return or refund to you.
Thank you for your understanding.
PAYMENT INFORMATION
What forms of payment do you accept?
We accept all major credit cards, Mastercard, Visa and Google Pay.
When will my credit card be charged?
Your card will be charged once the transaction has been processed successfully.
DISCOUNT CODES
How do I apply a discount code?
In order to apply a discount code, please insert it at the checkout page. Please keep in mind that our discount codes cannot be combined with any other discount codes and only one code can be utilized per transaction. Any offers that are featured on our website without a distinct discount code will be applied to your purchase during checkout automatically. Should this be the case, you will not be able to use any further discount codes since the offer is already discounted.
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